The Certification of Algerian Quality Tourism
What is the certification of Algerian Quality Tourism?
The Algerian Quality Tourism Plan, aside from upgrading human resources and modernizing facilities and equipment, it is based on the implementation of a specific certification that distinguishes the institutions involved in this process and guarantees their quality. It’s the certification of “Algerian Quality Tourism”.
Based on excellence, the certification of “Algerian Quality Tourism” goes beyond the notion of classification of tourist establishments. It visibly attests that the organization is voluntarily engaged in the quality approach and that satisfying the client is constantly the focus of its efforts.
Customer satisfaction is the best means of promotion. The “Algerian Quality Tourism” certification contributes to the perceived quality of services, a key factor in the level of customer satisfaction.
The Certification of “Algerian Quality Tourism”:
- It’s a vote of confidence and assurance for clients.
Visible by a distinctive plaque, the sign distinguishes establishments engaged in the quality approach. - It’s a collective and voluntary approach that requires the participation and engagement of everyone involved; professionals in the industry, the Ministry of Tourism and other national administrations, as well as their regional affiliates.
- It’s a universal certification available to all those offering services to the Algerian Tourism; Nowadays, certification is availablein the following sectors: Hotels/Restaurant and Tourism and Travel agency.
Who can become a member ?
The national certification of “Algerian Quality Tourism” is given to organizations who voluntarily engage in the quality approach and who adhere to the following conditions for membership:
- Meet the standards and commitments for their sector in the National Repository of Quality Tourism,
- Follow a quality approach based on recommendations based on an external audit,
- Establish a permanent unit responsible for internal audit,
- Comply with operating conditions and standard practices,
- Comply with health and safety rules,
- Integrate environmental consciousness,
- Establish a system of handling complaints from customers.
The sectors concerned
To date, the certification is available to the following types of organizations: hotels, restaurants, and travel agencies. Eventually, the certification will be available to all organizations offering services in the Algerian tourism industry.
